FREQUENTLY ASKED QUESTIONS

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Occasions Déry Distinction Program

What does the program consist of?
Déry Toyota offers you a loyalty program! When you become a member, you earn points for your purchases, which you can then exchange for certain products and services offered by Déry Toyota, as well as a rebate when buying a new or pre-owned vehicle. The program also provides you with a variety of other advantages and exclusive privileges.

How do I become a member?
Enrolling in our program is simple! Just visit our Déry Toyota Service Centre counters, where a representative will enter your personal information and provide you with your membership card, containing your personal member number. You can start using your card right away!

How do I earn points?
You?ll receive 10 points for every $1 spent on parts, accessories (even those you add when you purchase your vehicle) and detailing services. What?s more, you?ll earn 20 points per $1 spent if your vehicle has over 3 years or 60,000 km and 30 points per $1 spent if your vehicle has over 5 years of 100,000 km. Plus receive bonus points on special offers and specific activities.

Note that points are accumulated on the total amount of purchases, before taxes. Points are not given for the purchase of a new or pre-owned vehicle or for repairs done under warranty.

What advantages and rewards are included in the program?
Visit your dealership and get a brochure for complete program details on your Déry Toyota Distinction card. Throughout the year, you can also benefit from special offers and VIP events where you can earn bonus points.

How can I redeem my pointspoints?
Get a rebate of up to $750 when you purchase a new or pre-owned vehicle. You may also use your points for the partial or full payment of some seasonal specials offered by our parts and accessories departments or for the purchase of Déry Toyota gift certificates available in $50 denominations (for members whose vehicle exceeds 5 years of 100,000 km).

What?s the dollar value of each point?
Points have a retail value of $0.005. So, for example, 10,000 points is worth $50 at Déry Toyota.

How long are my points valid for?
Points are valid indefinitely, under the condition that you make at least one transaction within an 18-month period.

Can I transfer my points to someone else?
Yes, you can transfer your points to a family member or friend.

How can I replace a lost or stolen card?
First, be sure to let us know as soon as possible. We will then cancel your old card and transfer your points to your new membership card. A processing fee of 1,000 points will be in effect should you lose your card a second time.

How do I accumulate bonus points for referring someone?
Great ambassadors deserve to be rewarded! If you refer someone to Déry Toyota and he/she buys a new or pre-owned vehicle from us, we will credit your account with 10,000 points as a thank you.

How will I be kept informed of program privileges?
We will send you timely information about the program and special offers by email on a regular basis. However, should you not wish to receive email notices, simply let one of our representatives know. You can always consult your personal file online, any time at www.occasionsdey.com.

How do I keep track of my points?
Our system automatically keeps track of and manages your points. Just visit our dealerships or log on at www.occasiondery.com any time to consult your point balance and browse the advantages and privileges that are yours as part of our Déry Toyota Distinction program. You?ll also receive a monthly email update listing your points accumulated to date, any upcoming special opportunities to earn bonus points, plus exclusive offers available only to members.

I don?t have Internet access. Can I still participate in the program?
Of course! Anyone can join our Déry Toyota Distinction program. If you cannot access your file online, simply consult your sales slip after any transaction to see your point balance to date. Or visit the dealership any time for the most up-to-date information on your account. Note, however, that certain special offers are communicated by email only.